The purpose of a call center is to provide the best possible service (whether in customer support, sales, help desk, collections, or any other telephone-based role) at the best possible value for the company and its stakeholders. To create contact center excellence, you need to maximize both the effectiveness and the efficiency of your primary, front-line resources -- your telephone agents.  eLearning can help make that happen.

Interactive eLearning

Entretel's TelePro^® Online is a suite of interactive, e-learning software modules designed to develop telephone customer contact skills. The program incorporates the key principles of effective adult learning to increase agent engagement, comprehension and retention of the skills that are essential for optimizing customer satisfaction and loyalty.

Through our TelePro^® Online Program, your organization can attain world-class performance standards and achieve:

• Measurable telephone skill improvement
• Reduced staff turnover through improved 'job fit'
• Increased customer satisfaction and loyalty
• Increased sales

This results-oriented program focuses on improving performance to meet the demands of today's contact center environment. Content is always fresh and relevant because you, the customer, can customize TelePro^® Online as your products, marketing programs or training needs change. TelePro^® Online is SCORM compliant for easy integration with your Learning Management System. If your company doesn't have an LMS, we supply one. 

Integrated Testing and Evaluation

In addition to the standard forms of online testing, TelePro^® Online interfaces with your quality monitoring system to assess on-the-job skills application. To sustain skills on an ongoing basis, learners can review relevant modules.

 

Contact Entretel to arrange a demonstration of this state-of-the-art e-learning technology.

To preview a TelePro^® Online module click here.

For more information contact Jack Green at 416 840 2825 ext. 1 or jgreen@entretel.com

To purchase TelePro^® Online click here.