Business leaders throughout North America partner with Entretel to optimize call center performance. Here's what some of them have to say about their experience with Entretel's programs and people....

"[Entretel] did a fantastic job with the training and I am very happy with the results to date. I fully believe that your program is a key step towards improving the service we provide and making our department 'best in claims'."

KEVIN McCONKEY,
Claims Manager,
Allstate

 

"Feedback from those members of our team that attended your seminar was upbeat, positive and clearly focused towards providing exceptional customer service. The insight you provided during the session has enabled us to more effectively deal with the many different service challenges and issues we face on a daily basis."

PAUL GARVEY,
Claims Leader,
Royal and Sunalliance

 

"Both the Basic and Advanced Telephone Skills workshops that were delivered have helped our call centre staff. to communicate and provide better customer service for our customers. The objective of the Basic Telephone Skills program to help us communicate our existing standards to employees has been successful.

"As well, the Advanced Telephone Skills program has enhanced the ability of our experienced Client Services representatives to add value to their conversations with our customers. The employees who attended the workshops found them interactive, funny, realistic, and informative. The listening tapes provided examples that reflected real life situations."

ELIZABETH MILLER,
Manager, Training,
Spectrum United Mutual Funds

 

"This note is to express my appreciation for your help in the creation of telephone performance standards for our collections staff and your design and delivery of a training program to communicate those standards to our staff. The training program was a perfect fit for the job our staff perform. The delivery was entertaining and motivational. Because the standards were objective, such that the staff could asses their own calls, our ability to sustain and grow performance subsequent to the program was enhanced."

GERRY FILION,
Collections Manager,
Petro-Canada