Call centers are becoming increasingly accessible through multiple channels and evolving into true contact centers. Agents require additional skill sets to be successful.

Entretel has created a series of workshops and a rigorous testing and certification program to ensure your agents have the skills they need in this ‘next generation’ environment!

Entretel has consistently been on the leading edge in responding to the evolving needs of call centers and now offers six high quality programs in essential communication skills for contact center staff including Customer Contact and Telephone Sales, as well as leading edge courses to develop Email and Live Chat skills.  The course calendar is completed with programs to help your reps be better able to handle the Challenging Customer and reduce their stress with Time Management and Problem Solving.

Entretel’s approach combines theory and best practices with practical examples relevant to today’s multi-channel agent. Role playing and feedback ensure participants translate the new skills from theory into practice. Master Trainers present information in a clear and engaging manner and encourage lively discussions.

Entretel has partnered with the International Customer Service Association (ICSA) to deliver our Coaching programs.  Now you can receive ICSA Certification upon successful completion of the two Coaching programs.  There is also an ICSA member discount available for these programs.

Courses include:

• Customer Contact Skills
• Customer Contact Sales Skills 
• Email Communication
• Live Chat
• Time Management
• Handling Challenging Customers 
• Coaching For Performance

To Register:  

Contact Jack Green at 416 840 2825 ext. 1 or jgreen@entretel.com 

Specialized Workshops Available!

Do you have a specific challenge you would like to address in a TelePro^® Workshop? Contact us to arrange a specialized workshop for your company.