Home-Based Agents

Retain and recruit the best agents

Using home agents allows you to tap into a large pool of agents – you can recruit from virtually anywhere in the country.
Peaks, part-time, evening or overnight shifts are no longer a staffing problem.
Work-at-home agents are more loyal and happier employees and will stay with your company longer.
Work-at-home agents are often more mature and better educated.

Reduce costs

Reduce your annual premises and overhead costs per employee by $10,000 to $15,000 annually per agent.

Save up to 15% of your total agent salary costs by leveraging more part-time staff.

Improve business continuity

Protect yourself against natural disasters, blackouts and other contingencies. Home-based agents give you the peace-of-mind of knowing your customers will be looked after in any eventuality.

During severe winter storms, even if some of your agents can’t make it into work, you can rely on your home agents to answer the phone.

Support the environment

Home-based agents don’t need to travel to the office. This translates into less gas consumption and reduced air pollutants.

There is a growing trend to convert traditional Contact Centres into centres staffed, in full or in part, by home-based agents.

We can help you explore:

Whether home-based agents are appropriate for your organization.
What it would cost, and how much you could save.

And, if home-based agents make sense for you, we can walk you through the process of making home-based agents a reality!

Entretel has recently partnered with the developer of a process for assisting companies as they work through the complexities involved in establishing home based agents. The road to creation of home based agents is convoluted and replete with numerous pitfalls. Our expert partner understands the operational and technological issues you may face and recognizes the importance of establishing the right processes, procedures and management training to ensure your transition to a work-at-home agent solution delivers the highest value for your company.

Contact Jack Green at jgreen@entretel.com, 416 840 2825.